So why should you use OP SmartDesk?
Email Integration
1Incidents can be raised by end-users using an intuitive support desk interface, or directly by e-mail. The default incident submission form is clear, simple and supports many custom fields.
Incident Management
2OP SmartDesk's Staff/Administrator Panel provides your support staff members with an intuitive and feature rich incident management interface that's simple to use.
Powerful and Secure Admin
3OP SmartDesk is built on a rock solid administration platform allowing you to set various parameters of the applications with utmost ease
Canned Responses
4Over 80% of support emails are standard questions that customers ask. Provide them with quick responses using our Canned Responses feature
Custom Fields
5Create unlimited custom fields on a per queue basis with each field able choose from 6 forms of validation.
Mass Actions
6You can reply/move/delete/assign/close many incidents at once using the Mass Actions feature. Ideally you can send a mass response to all incidents that have raised the same question, bug or issue
Private Notes
7Exchange information on a particular incident with other support staff members on OP SmartDesk without involving the customer. Create a private note that is visible only to support staff members.
Advanced Search
8There are numerous filters and search options available to let you find incidents across the help desk system.
Statistics and Reports
9You can view statistics & reports based on the activities across the system. OP SmartDesk offers you in-depth statistics on activity, participation, time-spent and various other parameters.
