We are happy to announce that an interim update has been released, v2.0.3780

This update is for both the Lite and Pro versions and have fixed some issues identified by a number of our users, these are:

OP SmartDesk Pro – 2.0.3780
===========================

Release date 10th May 2010

- 0000146: [Staff Area] Print Work Order – Description  – resolved.
- 0000136: [Staff Area] Incoming emails in html break tooltips  – resolved.
- 0000140: [Staff Area] No wordwrap when logging calls  – resolved.
- 0000069: [User Area] User profile images  – New Feature.
- 0000134: [Staff Area] Staff calendar error  – resolved.
- 0000132: [Staff Area] Allow tech staff to log incidents for themselves  – New Feature.
- 0000102: [Staff Area] Assigning Incidents to Technicians  – New Feature.
- 0000127: [User Area] Secure File Download Access – New Feature.
- 0000093: [Admin Area] Increase scope of SLA timimng  – New Feature.
- 0000124: [Staff Area] Adding Notes to incidents  – resolved.
- 0000125: [Admin Area] Adding Resources  – resolved.
- 0000123: [User Area] User access to helpdesk  – resolved.
- 0000120: [Admin Area] Maintenance Mode  -New Feature.
- 0000116: [Admin Area] User still visible  – resolved.
- 0000115: [User Area] Password Reset  – resolved.
- 0000117: [Staff Area] User still visible  – resolved.
- 0000118: [Staff Area] Queue still visible  – resolved.
- 0000119: [User Area] Queue still visible  – resolved.
- 0000111: [User Area] User frontpage Links  – resolved.
- 0000077: [Admin Area] Custom fields  – New Feature.
- 0000103: [Staff Area] Calendar Events – Title Change  – resolved.
- 0000100: [Staff Area] Addition of a ‘Do Not Send E-Mail’ feature  – New Feature.
- 0000110: [Staff Area] Adding New Incidents For Users – resolved.
- 0000101: [User Area] ServiceDesk Automated Emails – Link incorrect  – resolved.
- 0000109: [Staff Area] Email Signatures  – New Feature.
- 0000068: [Staff Area] Staff Profile Image  – New Feature.
- 0000098: [Admin Area] Upgrade Notifications not working from behind a proxy  – resolved.
- 0000089: [Staff Area] Edit Announcements – resolved.
- 0000095: [Staff Area] FCKEditor not showing – resolved.
- 0000096: [Admin Area] FCKEditor Not Showing  – resolved.
- 0000097: [User Area] FCKEditor Not Showing  – resolved.
- 0000104: [Admin Area] More detail in ‘My Incidents’ area  – resolved.
- 0000108: [Admin Area] Adding new users  – resolved.
- 0000107: [Staff Area] Order of My Incidents on Staff Dashboard  – resolved.
- 0000105: [Staff Area] Spelling Mistake – Priority  – resolved.
- 0000092: [User Area] Announcements misspelled  – resolved.
- 0000099: [Staff Area] Ability to Sort Queues/Users alphabetically  – resolved.

PLEASE NOTE: There is no direct upgrade path from MLH to OP SmartDesk if you wish to retain your exisiting data please contact our support team so we can arrange a data migration for you.