The purpose of this article is to provide an aid for decision makers evaluating service desk solutions, and specifically explores how the new Software-as-a-Service (SaaS) model compares to traditional on-site implementations. ASP is not SaaS Here at OP Software we are particularly concerned with evidence from analysts and industry bodies regarding the misleading way in …
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REGULAR: Excellent for agile organisations and support teams. Only £300 per year. Advanced features include email management, resource management, time management, domain mapping and dedicated email support from OP Software team.
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PRO: For larger customer driven organisations. Only £500 per year. Offers SSL encryption, asset management, downloadable backups and more of everything. 24/7 email support and 8x5 phone support as standard.
