You can have an unlimited number of resources i.e. Rooms, equipment or anything else you may loan out or have a requirement for it to be booked.

Time slots are broken down into 10 minute sections and each booking can be colour coded for easy viewing.  The main viewing area can also be filtered via a dropdown selector which will then hide all other bookings apart from the requested resource.

A high level of validation logic has been put in place so that the following rules are oberved:

1. If a booking has been started it cannot be amended
2. Bookings cannot overlap each other
3. When moving a booking it cannot be moved into the past
4. Staff can only edit thier own bookings
5. Bookings cannot be made within 30 mins of the start time

Bookings can be bulk added either from .csv or by using the custom database query tool in the admin area or you can add single bookings simply by highlighting the required amount of time and then double clicking the selection.  The booking is made – simple

Have a look at some of the screenshots below.

Each member of  technical staff now has thier own fully functional calendar to which they can add reminders and events to.

Within each active support incident there is a “Follow Up” button which allows the assigned tech the ability to have a reminder set for X number of days, this is automatically added to their calendar.

You can also see other tech staffs entries but they can only edit or remove thier own entries all others are simply read only.

Events can be added by simply selecting the desired amount of time and then double clicking the selection, the event is then added – Simple !

Timed events, re-occurring events, all day events, scheduled events are all supported and also the ability to export to csv and iCal formats.

There are 3 different views: day, week, month (see screenshots)

Next Sneek Peek: Resource Booking, Yes Room Booking ……… Coming Soon