OP SmartDesk
OP SmartDesk is a professional solution for service and support teams.
Feature Rich Software – The new version of OP SmartDesk, has had many new features added to the already great set. We strive to make OP SmartDesk the best support and asset management software available, and this is another step in that direction. Take a look at the features below and click on each of them to find out more or take out helpdesk tour here.
|
LITE
|
PRO
|
ENTERPRISE
|
HOSTED
|
|
| Price |
£FREE
|
£275
|
£500
|
£500 Per year
|
| Support & Upgrades (Year 2 Onwards) |
Forums Only
|
£125
|
£175
|
|
| Included features: |
|
|
|
|
| Support Staff |
1
|
Unlimited
|
Unlimited
|
Unlimited
|
| Incident Queues |
3
|
Unlimited
|
Unlimited
|
Unlimited
|
| Knowledge Management |
Yes
|
Yes
|
Yes
|
Yes
|
| File Management |
Yes
|
Yes
|
Yes
|
Yes
|
| Announcements |
Yes
|
Yes
|
Yes
|
Yes
|
| Quick Links |
Yes
|
Yes
|
Yes
|
Yes
|
| SQL & LDAP Authentication |
Yes
|
Yes
|
Yes
|
SQL Only
|
| SLA Tracking (hours to resolution) |
Yes
|
Yes
|
Yes
|
Yes
|
| SLA Escalation |
No
|
Yes
|
Yes
|
Yes
|
| SLA Notification (Link to escalations) |
No
|
Yes
|
Yes
|
Yes
|
| Time Management (Staff Calendars) |
No
|
Yes
|
Yes
|
Yes
|
| Resource Management (Room Booking) |
No
|
Yes
|
Yes
|
Yes
|
| Email Polling (Auto generate and update incidents from POP3 & IMAP mailboxes) |
No
|
Yes
|
Yes
|
Yes
|
| Asset Management |
No
|
No
|
Yes
|
Yes
|
| Get Yours Now |
Purchase Orders
If you wish to buy our software using a purchase order you can either do this online and when prompted for your payment method select “Purchase Order” and enter your purchase order number, you will also be able to print off your invoice too, or fax your purchase order to us on 0844 288 1 289.
Support & Upgrades
You can continue to receive priority email support and upgrades by extending the support and upgrade contract. You can enjoy another year of priority support and upgrade for a nominal fee of £125 for Pro, £175 for Enterprise. Should you have any questions please feel free to ask us.
Hosted Option
If you’d prefer us to host OP SmartDesk for you, sign up for the annual hosting option on the Buy Now page. Your installation is hosted on our multi redundant and secure network with the choice of your subdomain (example: support.yourdomain.com or helpdesk.yourdomain.com). Kindly get in touch with us to give us this information and we will let you know how you should proceed.
Version Upgrade
Your needs have changed since you last purchased OP SmartDesk? Upgrade anytime to a higher version by just paying the price difference + £29.95 upgrade processing fees.
End User License Agreement (EULA)
By purchasing OP SmartDesk software, you agree to adhere to the license agreement as stated in our EULA document.