Chnages in this version are as follows:

• Secure Admin Area
• Re-Builit Admin Area
• Streamlined Connectivity Checks
• Email Notifications
• Ability to set number of failure before notification
• Ability to control number of columns on monitoring page
• Status icons added to monitoring page
• Ability to exclude items from being checked, possible maintenance

If you want to find out more about OP SmartMonitor then go here.

Bugs Fixed:

ID:00001 – Error when merging 2 requests in the same queue

ID:00002 – When using NTLM as the login method the login form is still visible

ID:00003 – Re-opening closed requests would result in the request disappearing

ID:00005, 00006, 00008, 00009 – CSS Changes under IE8

ID:00007 – File upload validation has been removed from the admin area allowing admins to upload any type of file.

ID:00010 – When using MS Access as the backend database an error would be shown when viewing the KB aritcles page for the first time.

ID:00011 – When using MS Access as the backend database an erro would be shown when viewing the visibility page for the first time.

ID:00012 – Admin Area CSS Changes for IE8

ID:00014 – When logging a support request the priority dropdown does not display yellow for medium.

ID:00017 – If no users have been setup you could still log a request resulting in an error.

ID:00019 – Helpdesk settings page would result in a hidden JavaScript error if all required fields were not filled in.  This page has been reworked to better show required fields.

ID:00020 – If you had more than 10 KB Links 11 and above would fail to insert into a support request with the error [undefined].  This has been fixed.

ID:00021 – Assigning bulk request actions did not allows update correctly.  The bulk actions feature has been revamped to ensure data integrity.

ID:00023, 00024 – If a helpdesk was setup as an additional folder on an exisiting website file uploads would fail, however no error was displayed.  This has now been resolved and file uploads now work as expected.

ID:00037 – The due date on new tasks would default to 01/01/1900 if no date was selected.  The due date field is now a required field and a date must be selected before a task is added.

ID:00038 – The number of tasks is limited to 10.  This is now unlimited.

New Features Added:

ID:00015 – The ability to turn off auto assign requests.  Introduced in v1.0.1006 was “Auto Assign” where a tech or admin logs a request for someone else the request is auto assigned to them this can now be turned of so the request is placed in the open queue.

PLEASE NOTE: You must be on version 1.0.1006 before you can apply this upgrade