OP SmartDesk
Help Desk Software for your School, College, or University

Great for Customer Support and ICT Help Desk & Asset Management.

OP SmartDesk has become one of the most fully featured software used in education ICT today.

With over 5,000+ Users and counting, OP SmartDesk is the most complete and trusted all in one ICT support tool for the education sector.

Helpdesk Manager

Support, Help, Resolve

The help desk manager is the hub of any support team and is where you will spend most of your time and as such has the most features within it.

Services Level tracking, time spent, private notes, audit trails, email notifications, email templates, technician work orders, exportable data, these are just a few of the features that you will find within this area of the software.

OP SmartDesk - Helpdesk manager
OP SmartDesk - Helpdesk Manager

Create tickets on behalf of end users.

Each help desk staff member has the ability to create a new support ticket within their respective staff interface. This is useful in cases where an end user phones in and provides a details, which then needs to be ticketed in the help desk.

Automated notifications sent via email ensure that the end user is aware of a phone request that has since been ticketed.

Custom fields to track more information

Collect more data from your end users by customising the form they submit requests on. Maintain a set of fields, specific for each ticket, for internal reference.

You can add multiple levels of dependent custom fields.

Custom fields are available in Text, Numeric, Email, Select boxes and Date type.

OP SmartDesk - Helpdesk Manager
OP SmartDesk - Helpdesk Manager

Complex, Site Wide, Search Logic

Search support tickets, assets, knowledge base articles and more in an instant with our unique search logic. Simply ask for what you want i.e. “printer toner” and every matching support request will be returned in a matter of seconds. Use as many logic combinations to further narrow down search results to really find what you are looking for.

Once your search results have been returned you can then sort based on single or multiple columns and export the data to PDF, Excel or CSV.

Batch Update Tickets
By selecting any number of support tickets you can then perform a variety of batch updates which include:

  • Assigning to staff
  • Closing tickets
  • Change priority levels
  • Change Status
  • Bulk replies
  • Problem creation (linking of multiple tickets into one identified problem)
  • Merge Tickets
OP SmartDesk - Helpdesk Manager
OP SmartDesk - Helpdesk Manager

Powerful Reporting on activities across the help desk

Each report displays relevant information in visually concise formats, providing you with a snapshot view of all the key metrics that you’re interested in measuring.

Pie chart representations of request status and assignees as well as a line chart display of support requests assist in conveying all the right information in a simple manner.

Our unique custom reporting suite allows you to create the report that you need with the data that you need simply by dragging and dropping data element into the report. This can then be printer or exported to either PDF, CSV or EXCEL.

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Asset Manager

Track, Audit, Report

OP SmartDesk delivers ICT asset management that provides maximum visibility and control over your network ICT inventory, software usage, license entitlements, and purchasing data related to your IT assets.

Now you can seamlessly track and manage your ICT asset inventory from purchase through retirement—and finally abandon those Excel spreadsheets!

Track and audit ICT assets over single sites with multiple locations or multiple sites with many locations. Each site is fully customisable and can have their own asset numbering system.

OP SmartDesk - Helpdesk Manager
OP SmartDesk - Helpdesk Manager

Lots of Asset Options

Easy access to key asset controls allow asset staff to link assets, move them to new locations, dispose and much more

Powerful Reporting on activities across the Asset Manager

Each report displays relevant information in visually concise formats, providing you with a snapshot view of all the key information that you’re interested in measuring.

Our unique custom reporting suite allows you to create the report that you need with the data that you need simply by dragging and dropping data element into the report. This can then be printer or exported to either PDF, CSV or EXCEL.

OP SmartDesk - Helpdesk Manager
OP SmartDesk - Helpdesk Manager

Custom fields to track more information

Collect more data about your assets by customising the asset form that assets are added on. Maintain a set of fields, specific for each asset type, for internal reference.

You can add multiple levels of dependent custom fields.

Custom fields are available in Text, Numeric, Email, Select boxes and Date type.

Bulk upload sites, locations and assets

The ability to simply upload asset data in bulk is a great time saver.  OP SmartDesk allows you to upload sites, locations and assets at the touch of a button from a simply CSV text file.

OP SmartDesk - Helpdesk Manager

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Resource Manager

Book, Manage, Utilise

OP SmartDesk - Resource Manager

The Resource Manager is an easy booking solution for rooms, equipment, services, and other resources.

Take the worry out of booking rooms, services and resources through an easy to use and intuitive web interface. For schools there is time slot based bookings over single or bi-weekly timetables.

Automate changes, conflict management, notification and cancellations for your specific reservations.

Eliminate Double Bookings

Using our colour coded grid you can easily see the availability of classrooms and resources. Easy to navigate date controls and room/resource filtering allows for an easy to use interface

OP SmartDesk - Resource Manager
OP SmartDesk - Resource Manager

Unlimited Periods & Time Slots

We know that school timetables run using fixed time slots. We allow you create unlimited times slots which can be renamed to suit your needs.

Unlimited Rooms and Resources

We don’t place any limits on how many resources or rooms you can have in OP SmartDesk.

New Academic Year Wizard

A simple 4 step wizard will guide you through setting up your new academic year and will have you up and room booking in no time.

OP SmartDesk - Resource Manager

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Software Automation

Configure, Set, Forget

OP SmartDesk - Software Automation

Email Polling – IMAP & POP3 including SSL/TLS Support

Email polling is available per support queue allowing different departments to use dedicated email addresses for their support queues.

Automation support ticket creation and updates with full auditing allowing support staff to remain in the loop at all times.

Active Directory User Import

Based on a dedicated AD security group users are checked to see if an account already exists in the software and imported in if not.

If a user is found to be disabled in Active Directory then their account is also disabled within OP SmartDesk.

If an email address is available within the user properties in Active Directory then this is imported also.

OP SmartDesk - Software Automation

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ONLINE DEMO
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Online Demo

Try, Test, Try

Please be aware that there may be other users logged into the demo at the same time as you, who may be editing and changing settings at the same time as your testing. This can lead to unexpected results, but please be assured it’s not an error!

Demo Login Information

Email Polling

If you would like to test the email polling facility please send an email to opsdemo@opsmartdesk.com, email is polled every 10 minutes and you will need to ensure that you have already created a user in OP SmartDesk that has an email address that is the same as the one from which you are sending your email.

If you have not setup a user then the email will be placed into an email holding area ready for an admin to view and decide what to do with it. You can access this holding area by logging in as an admin, selecting Software Settings -> Email Setup -> Email Log.

New Pricing for 2016

Licenses are now owned and no more subscriptions, pay once and use the software for life .

30 Day Trial

£00030 days
  • Unlimited Staff/Users
  • Email Polling, Multiple Inboxes (POP3/IMAP)
  • Help desk Manager – Unlimited Tickets
  • Unlimited Support Queues / Custom Fields
  • Asset Manager – Unlimited Assets
  • Unlimited Asset Types / Custom Fields
  • Resource Manager – Unlimited Resources
  • Consumable Manager – Unlimited Consumables
  • Full custom reporting suite
  • Full support included for trial period
  • OPTIONAL – Remote Installation £99.99

Owned License

£50000one off
  • Unlimited Staff/Users
  • Email Polling, Multiple Inboxes (POP3/IMAP)
  • Help desk Manager – Unlimited Tickets
  • Unlimited Support Queues / Custom Fields
  • Asset Manager – Unlimited Assets
  • Unlimited Asset Types / Custom Fields
  • Resource Manager – Unlimited Resources
  • Consumable Manager – Unlimited Consumables
  • Full custom reporting suite
  • Full support and upgrades included for 6 months
  • OPTIONAL – Remote Installation £99.99